上次的投诉拿到转移密码了，但是ICANN的这封邮件我却看不...

暮雨秋晨

ICANN reviewed your complaint and requires additional information. Please provide ICANN the following before 28 January 2015:

On 21 JAnuary 2015, the registrar of record provided ICANN with a copy of communication which explains how to open the function in the system and get your “AuthInfo” by yourself.

Please provide evidence (such as emails, customer service tickets, or date and time of telephone calls) that you have already taken these four steps that are required for ICANN to be able to start its standard Contractual Compliance process regarding domain name transfers:

• You must have already attempted to retrieve the AuthInfo code directly from the control panel, with no success;
• You must have already requested the AuthInfo code from the registrar, and did not receive it within 5 days from the date of your request;
• You must have already attempted to unlock the domain name by using the means made available to you by the registrar or record, but were unable to actually unlock it; and
• You must have already requested the registrar of record to unlock the domain name but it was not unlocked within five days following the date of your request.

Please send the information and records requested above via reply email (no more than 4 MB total) and do not change the email subject heading. Please provide records as attachments in .TXT, .PDF, or .DOC(X) format.

If you require further assistance with the transfer of the domain name, or if you have not received auth-info code, please provide ICANN the following before 28 January 2015. Otherwise ICANN will close your complaint.

求MJJ们翻译翻译  机器翻译了也看不懂

hzwill

请提供以下四个你都使用过但没有成功的步骤的有效证据。

1，在后台索取转移码，未成功
2，你问注册商索取转移码，且5日内没收到
3，你使用了所有方法解锁域名，未成功
4，你已提交让注册商解锁域名，5日内没有成功

请将以上四步所保留的一切证据打包压缩发给iccan 投诉机构，大小不要超过4m，邮件不要改名。

62900015

总结就是先和注册商沟通,沟通无效(需要提供证据)才到ICANN处理,反之会拒绝你的请求?