if you are facing the latency issue then please provide us following info
1. Please traceroute to vps ip from your computer and give us the traceroute report
2. Please give us your source IP. just visit to http://whatismyip.com and you will get your source IP
3. time stamp
4. Reverse trace using their own VPS trace to them selves
We have the ability to use providers that are good latency it appears there may be issues in transit. Therefore we need this information we have access to PCCW, Cogent, Savvis, Global Crossing, Level3 each are good for certain regions and we can re-route traffic if we need to.