photonVPS的客户服务堪忧（已贴具体信息，大家给看看）

cscsf

１．用了好多主机，如果是发ticket申请ip的，基本上你发了ticket，他先给你开通ip，然后发invoice．
　　photonVPS的做法：发了ticket，他开invoice，我付款，然后我回ticket告诉他我付款了，他再帮我开通．
　　多了一次交互，降低了效率，而且很不习惯．
２．买3个ip，钱都付了，塄是给我２个，感觉客服人员根本没仔细看ticket，如果是认真看，很容易明白怎么回事．

不要说你们有多忙，用过很多vps，独服，从来没碰到过这种问题．

上次论坛也看到你们的负责人说沟通有问题，很多人不等回答就来论坛骂，问题是来来回回几次ticket，感觉你们的客服根本没认真看．

有图有真相：

I want to buy 3 additional ip
thanks

Hi,
Invoice sent, please pay it then update this ticket.
Jimmy Lu
Director of Operations

done

Hello

we have added the below ips
ip7
ip8
vps need to reboot or need to network restart for take the effect.

Thank you.
Regards,
Ken
Level 1 Engineer

Hey,I want to buy 3 ip,and i had paid 3 USD. thanks.

Hello

As per our new rule we are providing i ip per order.

If you have still issue then we will for word your ticket to billing


Thank you.

Regards,
Ken
Level 1 Engineer

1. pls check invoice xxxxxx
   
2. 
   
3. i had paid 3USD for 3 ips,but now,you only give me 2 ips

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1. Hello,
   
2. 
   
3. Thank you for writing back to support team.
   
4. 
   
5. Below are the total 8 ips on your vps.
   
6. ip1
   
7. ip2
   
8. ip3
   
9. ip4
   
10. ip5
    
11. ip6
    
12. ip7
    
13. ip8
    
14. 
    
15. Please verify the same.
    
16. 
    
17. Regards,
    
18. Muray
    
19. Support Team
    
20. ----------------
    
21. Level 2 Engineer

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I bought my vps on 11/22/2010,invoice #xxxxx,there have 2 ips and I bought 4 additional ips as follow:
ip1
ip2
ip3
ip4
ip5
ip6

I bought 3 additional ips on 12/14/2010,invoice #30561.
but you only give me 2 ips as follow
ip7
ip8

hello

we can see all above on your vps
please verify verify it again
Thank you
--------------------
Jeff
Level 1 Engineer

[ 本帖最后由 cscsf 于 2010-12-16 15:25 编辑 ]

netroby

你应该说英文的。
I want to buy THREE  IPs

cscsf

来来回回搞了3天，终于搞定了……，让我说啥好呢

fengyn

是的，我一个朋友用了。反应客服比较慢

yexinzhu

个人表示他们的客服很不给力。他们的vps抽到我装不了lnmp。
我联系客服让他帮忙装debian+lnmp0.5
他给我装了个centos64+lnmp
不是文盲是什么？

foxlovefox

月薪4000+的客服  别小看他们。。

vnconfig

我也遇到过，反映有人偷IP，他们说我只有一个IP，而我买的时候那款配置是有2个IP的，解释了半天他们才明白，不得不让人怀疑是装的，或者客服的大脑根本不正常。

[ 本帖最后由 vnconfig 于 2010-12-16 18:37 编辑 ]

yaoe

看懂了.笑了

wfqvip

有意思

hepac

4个ID搞不定一件事，这个公司平均智商太低了