我不敢说我的Ticket有没有用，但是起码出力了
Cogent Support commented on SUP-122213 at 23/Nov/11 10:54 AM:
-------------------------------------------------------------
Dear Cogent Customer,
As we discussed on the phone we investigated 2 routes:
38.73.87.1 - 211.152.52.1
38.104.138.106 - 202.97.38.33
=========
On this route, 38.104.138.106 - 202.97.38.33, we did find packetloss and esclated to our NOC.
ccr02.sjc03#trace
Protocol [ip]:
Target IP address: 202.97.38.33
Source address: 38.104.138.105
Numeric display [n]:
Timeout in seconds [3]:
Probe count [3]:
Minimum Time to Live [1]:
Maximum Time to Live [30]:
Port Number [33434]:
Loose, Strict, Record, Timestamp, Verbose[none]:
Type escape sequence to abort.
Tracing the route to 202.97.38.33
1 sl-st31-sj-.sprintlink.net (144.232.8.193) 216 msec 212 msec 212 msec
2 sl-gw1-syd.sprintlink.net (144.232.3.31) [AS 1239] 112 msec
sl-st22-sj-15-0-0.sprintlink.net (144.232.9.67) [AS 1239] 24 msec
sl-st30-sj-0-12-3-0.sprintlink.net (144.232.3.32) [AS 1239] 4 msec
3 sl-st20-sj-8-0-0.sprintlink.net (144.232.29.234) [AS 1239] 4 msec 4 msec
sl-st20-sj-9-0-0.sprintlink.net (144.232.0.209) [AS 1239] 0 msec
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 *
ccr02.sjc03#ping 144.232.3.31
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 144.232.3.31, timeout is 2 seconds:
.....
Success rate is 0 percent (0/5)
ccr02.sjc03#ping 144.232.3.31 so 38.104.138.105
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 144.232.3.31, timeout is 2 seconds:
Packet sent with a source address of 38.104.138.105
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 208/208/212 ms
ccr02.sjc03#ping 144.232.3.31 so 38.104.138.105 rep 1000
Type escape sequence to abort.
Sending 1000, 100-byte ICMP Echos to 144.232.3.31, timeout is 2 seconds:
Packet sent with a source address of 38.104.138.105
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!
Success rate is 99 percent (422/425), round-trip min/avg/max = 1/4/232 ms
ccr02.sjc03#ping 144.232.8.193 so 38.104.138.105 rep 1000
Type escape sequence to abort.
Sending 1000, 100-byte ICMP Echos to 144.232.8.193, timeout is 2 seconds:
Packet sent with a source address of 38.104.138.105
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!
Success rate is 99 percent (995/1000), round-trip min/avg/max = 1/3/212 ms
ccr02.sjc03#
======
On this route, 38.73.87.1 - 211.152.52.1, we hand off cleanly to sprint:
mpd01.sjc05#trace
Protocol [ip]:
Target IP address: 211.152.52.1
Source address: 38.122.92.33
Numeric display [n]:
Timeout in seconds [3]:
Probe count [3]:
Minimum Time to Live [1]:
Maximum Time to Live [30]:
Port Number [33434]:
Loose, Strict, Record, Timestamp, Verbose[none]:
Type escape sequence to abort.
Tracing the route to 211.152.52.1
1 te8-4.ccr02.sjc01.atlas.cogentco.com (154.54.6.69) 0 msec 0 msec 0 msec
2 te4-4.ccr02.sjc03.atlas.cogentco.com (154.54.6.234) 4 msec 0 msec 4 msec
3 sl-st31-sj-.sprintlink.net (144.232.8.193) 0 msec 0 msec 4 msec
4 sl-st30-sj-0-8-0-0.sprintlink.net (144.232.3.28) [AS 1239] 20 msec
sl-st22-sj-15-0-0.sprintlink.net (144.232.9.67) [AS 1239] 0 msec
sl-st30-sj-0-12-3-0.sprintlink.net (144.232.3.32) [AS 1239] 4 msec
5 sl-st20-sj-9-0-0.sprintlink.net (144.232.0.209) [AS 1239] 4 msec 4 msec 4 msec
6 sl-china1-7-0.sprintlink.net (144.223.242.126) [AS 1239] 236 msec * 236 msec
7 202.97.50.81 [AS 4134] 332 msec 336 msec 524 msec
8 202.97.50.113 [AS 4134] 624 msec 656 msec 628 msec
9 202.97.35.97 [AS 4134] 644 msec 556 msec 564 msec
10 202.97.33.13 [AS 4134] 572 msec 636 msec 640 msec
11 61.152.86.173 [AS 4812] 620 msec 612 msec *
12 *
61.129.94.66 [AS 4812] 568 msec 560 msec
13 * *
222.73.87.122 [AS 4812] 524 msec
14 *
61.152.92.153 [AS 4812] 872 msec
61.152.92.177 [AS 4812] 560 msec
15 211.152.63.117 [AS 4812] 508 msec 504 msec *
16 * *
211.152.63.98 [AS 4812] 512 msec
mpd01.sjc05#ping 144.232.3.28 so 38.122.92.33
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 144.232.3.28, timeout is 2 seconds:
Packet sent with a source address of 38.122.92.33
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/2/4 ms
mpd01.sjc05#ping 144.232.3.28 so 38.122.92.33 rep 1000
Type escape sequence to abort.
Sending 1000, 100-byte ICMP Echos to 144.232.3.28, timeout is 2 seconds:
Packet sent with a source address of 38.122.92.33
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!
Success rate is 100 percent (1000/1000), round-trip min/avg/max = 1/2/20 ms
mpd01.sjc05#
Thank You,
Brian Pascucci
Customer Support Engineer
Cogent Communications
T 877.726.4368, option 2
F 202.295.9061
E [email protected]
"To manage your account online go to"
https://ecogent.cogentco.com
-----Original Message-----
Hello Cogent,
Please see the following, previously sent by our customer:
Dear Support,
Please see attached files. I'll gather more information from my customers.
Thank you
Issue (https://jira.highwinds.com/browse/SUP-122213):
Key: SUP-122213
Summary: #HD0000002466772 | What happened to cogent's network
Type: Customer Trouble
Status: Waiting on Reporter
Priority: $issue.getPriorityObject().getNameTranslation($i18n)
Assignee: Kevin
Reporter: Howie C.
Description:
Dear Support,
We have some customers in China complained about packet loss to our cabinet for last couple days. After investigating the routes, we found out that the major breaking point is on cogent's network. Attached is a pix for the MTR results from both ends. Please let me know if you can do anything to solve this issue.
Thank you.
------------------------------------------------------------- |
发表于 2011-11-24 01:40:06
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万一明天白天就杯具了呢
发表于 2011-11-24 02:53:13
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