Thank you for your continued patience. I am happy to tell you that we have a resolution for the billing error on your renewal invoice.
Over the next several days, all accounts affected by this billing issue will be refunded for the incorrect amount charged to you on your recent renewal. Once generated, this refund may take a few days to reach your account.
During this time, no servers will be suspended for non-payment.
Once all of the refunds have been processed, we will begin re-billing all affected accounts for the correct renewal price for the 2019 Black Friday promotion.
I will provide additional updates when we expect the re-billing process to begin.
Again, thank you for your continued patience as we worked through the resolution process.
Your understanding is very much appreciated and we apologize for any inconvenience this may have caused.
发表于 2020-12-4 10:24:18
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