We understand how frustrating it can be to deal with unexpected bandwidth overages and their extra charges. We see that this is the first time you have experienced this issue.
Unfortunately, we are unable to issue any credit at this time. The overages will continue until our system generates your invoice at the end of the month. We kindly ask that you contact us once you receive your invoice, and we can then process a one-time credit to your account.
We appreciate your patience and understanding. If you have further questions or concerns, our team is here and ready to assist you. Thank you for reaching out to us.