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hz改计费模式了,有邮件通知:
We would like to inform you today about upcoming changes to the billing model for our products.
Starting in March 2024, almost all products will be billed retrospectively in the same way as our Cloud products.
If you only use our Cloud products, the only relevant change for you is the below mentioned new date for when we calculate your invoice.
What does this mean for you?
Retro-actively based billing: The invoices for these products are based on the services we already provided to you. This means you always receive an invoice for the previous month.
Precise, hour-based billing: When you use a product for a shorter time, the billing will be based on the precise usage time in hours. If you use the product for a longer time, the maximum price you will pay will be the monthly price.
There are some exceptions: products with an annual fee (domains and SSL certificates) and licences. These products’ invoices are based on the entire calendar month regardless of when during the month you order them.
What is important during the changeover phase in March and April?
During the changeover phase, your products will be charged pro rata (based on the proportion of the month that you used them). This can either lead to different invoice amounts for the months of March and April, or you will not receive an invoice at all in March. This will be sent to you in April. You do not need to take any action. The changeover will happen automatically. Your monthly price will remain unchanged in any case.
What is important after the changeover?
We want to be able to offer you even better customer service in the future. For that reason, we want to change the date of your invoice. Starting in April, your new permanent billing day will be the xx. of the month.
With this change, we hope to make our billing even more transparent and make our products more user friendly.
If you have any questions, we will be happy to help you. But first, please take a look at our FAQ at https://docs.hetzner.com/general/others/new-billing-model. You can reach our customer service by logging onto your account on our customer interface and going to "Support" in the menu.
Thank you in advance for your understanding and for your continued trust.
Kind regards
Hetzner Online |
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