实在想不通为什么要pending那么久，要不就果断退款，晾着受不了，还不让发工单。
付款时的用户协议：
Operating System: Install Later -- Please wait 1-2 hours
Limited Support: I understand that I waive my right to a refund for this special offer. I understand I will not receive a refund if my service is suspended. I understand special offers come with limited support: VirMach will only provide support to ensure my service functions. I understand once I add this product and an invoice is generated, I am under contractual obligation to make the payment. I agree to immediately be billed $15 per 15 minutes for any support requests opened that is not part of my level of support.
中的这2句：
Operating System: Install Later -- Please wait 1-2 hours
VirMach will only provide support to ensure my service functions.
我理解就是保证付款后1-2小时后能开机装系统。难倒还是装个系统要1到2小时，但什么时候开没规定？
保证服务功能的支持服务还是提供的，我几天开不了机是不是my service functions没有得到ensure，发工单催催还是高级服务另外收费吗，甚至直接退款了？
