Per our policies, we require that all our clients respond to abuse notices as they come in. Failure to do so within a timely manner (within 24 hours) will result in a suspension of services until the server administrator has time to resolve the issue.
The initial complaint is attached to this ticket. If you don't see it under my signature, please log in to your billing interface and view the ticket there.
We will await your response indicating that you have complied with the order, dispute it, or require a reasonable extension of time to resolve the issue.