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标题: 悲剧啊，1刀毒妇没开通过，确被84扣钱了悲剧(已退款） [打印本页]

作者: Sealones 时间: 2012-9-10 15:15
标题: 悲剧啊，1刀毒妇没开通过，确被84扣钱了悲剧(已退款）
本帖最后由 Sealones 于 2012-10-27 09:15 编辑

媳妇儿提示俺说账单不对，让我看看突然才发现竟然扣款了，但问题是这个鸟毒妇根本就没给哥开通过，84 不会这么肯爹吧~~~~~~~悲剧啊 ~！

作者: Host.HowPick 时间: 2012-9-10 15:44
8月4号，扣款一次？您是信用卡的？悲剧啊

PP 合约啊。。。没有及时取消啊。

作者: Sealones 时间: 2012-9-10 15:47

Host.HowPick 发表于 2012-9-10 15:44
8月4号，扣款一次？您是信用卡的？悲剧啊

PP 合约啊。。。没有及时取消啊。 ...

扣款两次啊，是忘记取消合约了，但是根本就没开通过，后来才取消的，扣费两个月了总共~

作者: Host.HowPick 时间: 2012-9-10 16:59
联系他家客服，应该会给退款的。毕竟神马也没用上。

作者: 08host 时间: 2012-9-10 18:09

Host.HowPick 发表于 2012-9-10 16:59
联系他家客服，应该会给退款的。毕竟神马也没用上。

友服你不会不知道burst或者其它机房没有取消是默认要续费的么？
尽量去交涉吧，，如果你第一个月申请的时候机器没有下来那是有机会申请退款成功的如果第一个月申请的时候机器下来后来你不用了那机会就渺茫了

作者: Sealones 时间: 2012-9-10 20:00

08host 发表于 2012-9-10 18:09
友服你不会不知道burst或者其它机房没有取消是默认要续费的么？
尽量去交涉吧，，如果你第一个月申请的 ...

嗯机器一直没开通，已经发起争议了等待通知说~

作者: Sealones 时间: 2012-9-10 20:00

Host.HowPick 发表于 2012-9-10 16:59
联系他家客服，应该会给退款的。毕竟神马也没用上。

是的 84 信誉不错的应该~

作者: Host.HowPick 时间: 2012-9-10 20:15
这个没必要发争议，联系他们财务应该就可以搞定了，把问题说清楚，就可以了，不过可能会几天才能搞定。

您和84的租用合同从来就没有生效过，至于PP的这个扣款协定，可以无视，不过您确实没有注意，自己也有疏忽，算是学习些经验。即使交学费，也没必要这么交法。

作者: Host.HowPick 时间: 2012-9-10 20:18

08host 发表于 2012-9-10 18:09
友服你不会不知道burst或者其它机房没有取消是默认要续费的么？
尽量去交涉吧，，如果你第一个月申请的 ...

您说的是没有及时退机导致的租金，和楼主这个还是有区别的。毕竟84没有为楼主提供任何服务。

作者: zhongchen 时间: 2012-9-10 20:47
都不对。只看帐单和楼主说的没有开通过。。没法说明任何问题。正确的是应要去看84系统内，你的机器的状态是什么。如果是开通状态的。你争什么都没用。如果是安装中的状态。那才说退款什么的吧。。
有时84的是开通状态，但你没收到邮件，那是你自己不注意去提交TK问。

作者: Host.HowPick 时间: 2012-9-10 22:34

这个还有什么好争议的吗？ 84拒绝了当年楼主的1刀服务器的申请，退了1刀给楼主，还能有什么状态？有什么状态好看？安装系统要安装两个月吗？

1刀服务器付款时，有一个PP授权扣资协议，楼主不明情况签署了这个协议，可以说这个和84关系并不大，这个是WHMCS附带的功能，可以随时到PP帐号里面取消的。如果取消84会定期发账单，如果不取消，PP会到期续费时主动扣款，PP扣款时不会事先额外通知。

至于84会不会退款，毫不客气的说，84必须退，有什么异议可言？不退可以先ticket，tickek无效可以直接联系他们客户关系部门找高层，高层如果不退到WHT公开理论。84是聪明的公司犯得上赖这点钱吗，自己本身就理亏，没有提供服务，谈何收费还拒绝退款？

以前做代理84的机器的时候，这类毫无疑问的争议一般都可以提前退款给客户的，因为处理这类问题，耗时会比较长，如果让用户等，可能要等一周，甚至两周时间，这个不是从84分IP，用户自己非等不可， 84一定会退还这种不合理收费。

做代理不是卖身给机房，如果什么都看机房的脸色，有理也不争，这代理商也做的够失格了。

最后对楼主说可以理直气壮的找84退款，但是一定要说明情况提供PP扣款证明给84，84可能会问一些问题，也会进行一些调查，因为PP单方面扣款这种应该是不会记录在他们账单系统里面的，您的账单系统里面没有这个服务的。

我现在已经很少拿84的机器，现在有了自己的机房，合作的可能会更少，不过如果有朋与联系，还是会乐意效劳，这个帖子我不会再跟了，确实对我来说没有讨论的意义和必要。

祝楼主好运。

作者: Sealones 时间: 2012-9-11 12:13

zhongchen 发表于 2012-9-10 20:47
都不对。只看帐单和楼主说的没有开通过。。没法说明任何问题。正确的是应要去看84系统内，你的机器的状态是 ...

机器确实没有开通过，后台显示账单取消嘛，失败后我全部在后台取消了，paypal这个疏忽了~~悲催啊~

作者: Sealones 时间: 2012-9-11 12:13

Host.HowPick 发表于 2012-9-10 22:34
这个还有什么好争议的吗？ 84拒绝了当年楼主的1刀服务器的申请，退了1刀给楼主，还能有什么状态？ ...

多谢~~

作者: Sealones 时间: 2012-9-18 08:20
本帖最后由 Sealones 于 2012-9-18 08:24 编辑

I was already canceled the bill charges
Check this bill, I did not succeed to order the product, but my credit card be charged, I do not need this product, I ask you to help me a refund, thank you
https://service.burst.net/viewinvoice.php?id=10829144

I do not receive e-mail confirmation of product opened, I need your help, thank you ~

Replies/Followups
Stephen C. 09-09-2012 - 02:18AM
Hello,

Please provide the billing pin code associated with this hosting account. The pin can be set in/retrieved from the My Details section of your client area at https://service.burst.net. This code is used for verification of your identity and is necessary for us to complete your request.

We understand the importance of your request and want to do our best to quickly and sufficiently resolve this matter.

At this time, please note that your ticket is being reassigned to the Billing department. The Billing department is available Monday through Friday, between 9 AM and 5 PM Eastern Time, and addresses tickets in the order in which they are received. You will receive another reply as soon as possible.

Thank You,
--
Stephen C.
Technical Support Representative
Technical Support
http://www.burst.net � USA
http://www.burstnet.eu - EU

Rate this reply/followup
09-09-2012 - 03:12AM
For two, not received payment event, I've been to the paypal complaint if you feel no objection, agreed to arbitration can, thank you for your help ~

https://www.paypal.com/c2/cgi-bi ... AAAAAAAAAAAAAAAAAAA

https://www.paypal.com/c2/cgi-bi ... AAAAAAAAAAAAAAAAAAA

作者: Sealones 时间: 2012-9-18 08:21
本帖最后由 Sealones 于 2012-9-18 08:24 编辑

Hello,

I show your invoice # 10829144 was already refunded. Please advise if you are having issues and advise exactly how I may help you. Thank you.

Jennifer B.
Customer Service Representative
Customer Service
http://www.burst.net � USA
http://www.burstnet.eu - EU

Customer Service/Billing Department standard hours of operation are 9AM-5PM Eastern Time, Monday through Friday.

Rate this reply/followup
×× 09-10-2012 - 08:28PM
When can I receive a refund, I am very concerned about this matter

×× 09-11-2012 - 12:20AM
My paypal payment account ######### August 4, September 4 charges twice, each time charge of $ 74.96

Jennifer B. 09-11-2012 - 10:12AM
Hello,

Your payment was refunded via transaction ID 1XH26318X6369210D. If you have transactions that are showing we have received please provide the PayPal transaction IDs associated with then so I c an verify and locate them for you. Thank you so much.

Jennifer B.
Customer Service Representative
Customer Service
http://www.burst.net � USA
http://www.burstnet.eu - EU

Customer Service/Billing Department standard hours of operation are 9AM-5PM Eastern Time, Monday through Friday.

Rate this reply/followup
×× 09-11-2012 - 09:13PM
transaction ID

8V740631CD564521F

2H501548A32370336

Jennifer B. 09-12-2012 - 09:42AM
Hello,

I see that you have placed holds on the transactions. Please close the disputes so that I am able to assist as PayPal freezes these funds and we can take no action. Please update this ticket once the disputes have been closed. Thank you.

Jennifer B.
Customer Service Representative
Customer Service
http://www.burst.net � USA
http://www.burstnet.eu - EU

Customer Service/Billing Department standard hours of operation are 9AM-5PM Eastern Time, Monday through Friday.

Rate this reply/followup
×× 09-12-2012 - 08:37PM
I've closed the dispute, and I hope you will help me as soon as possible to complete the refund thing I have wasted a lot of time and effort, I am very worry, Thank you for your help.

Jennifer B. 09-13-2012 - 09:00AM
Hello,

This is what I have found. Your transactions were received by your account but they were not applied to an invoice they were applied to your BurstNET credit balance. This may be why you are having trouble locating the payments because they are not directly attached to the invoices. I am very sorry for the confusion caused.

We can do one of two things based on your request. Since part of your payment was already applied to your invoice #s 10848882 and 10867872 we can either:

1. Leave the funds in your credit balance to pay your invoices as they generate.

2. Refund on of the transactions and leave the remaining amount of the transaction that paid the two invoices.

Please make sure you cancel the subscription payment so this does not continue to occur and let me know what is you prefer. Thank you so much.

Jennifer B.
Customer Service Representative
Customer Service
http://www.burst.net � USA
http://www.burstnet.eu - EU

Customer Service/Billing Department standard hours of operation are 9AM-5PM Eastern Time, Monday through Friday.

Rate this reply/followup
×× 09-13-2012 - 08:48PM
2. Refund on of the transactions and leave the remaining amount of the transaction that paid the two invoices.

Thank you！

Jennifer B. 09-14-2012 - 09:41AM
Hello,

Thank you so much. Your payment has been refunded via transaction ID 4M235204LM340484F as requested and your remaining credit balance is 64.24. Please let me know if you have any additional questions.

Jennifer B.
Customer Service Representative
Customer Service
http://www.burst.net � USA
http://www.burstnet.eu - EU

Customer Service/Billing Department standard hours of operation are 9AM-5PM Eastern Time, Monday through Friday.

Rate this reply/followup
×× 09-14-2012 - 08:09PM

credit balance is 64.24.

I hope that this part of the money be refunded to my card bill I will pay, thank

Jennifer B. 09-17-2012 - 11:11AM
Hello,

I believe I misunderstood your initial request. Please advise if you would like the 64.24 refunded to your Card as well. Thank you so much.

Jennifer B.
Customer Service Representative
Customer Service
http://www.burst.net � USA
http://www.burstnet.eu - EU

Customer Service/Billing Department standard hours of operation are 9AM-5PM Eastern Time, Monday through Friday.

Rate this reply/followup
×× 09-17-2012 - 08:22PM
Yes，I would like the 64.24 refunded to my Card as well. Thank you so much.

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作者: 幸福味道 时间: 2012-9-26 12:26
唉外国的东西国内很不习惯的还是小心为好

作者: 天才傻瓜 时间: 2012-10-26 19:46
84 信誉不错的应该

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