Please be advised that, due to commercial reasons, the China Mobile CMIN2 network connection in the San Jose region will be temporarily suspended. Outbound connections to China Mobile will be temporarily rerouted via China Telecom CTGNET CN2 GIA or China Unicom Global Premium.
To protect our customers’ interests, our operations team will begin accepting refund requests from existing customers in the San Jose region, effective immediately. Customers wishing to request a refund should submit a support ticket to contact customer service for detailed information regarding our policy.
We sincerely apologize for this temporary network change and thank you for your understanding. Should you have any questions, please submit a support ticket to contact customer service for assistance.